Receiving Calls From Drumheller Institution

FedPhoneLine provides collect call numbers for Drumheller Institution, allowing eligible callers to receive calls from incarcerated loved ones on their phone.

If you have a loved one at Drumheller Institution and want to receive their calls, you can use a FedPhoneLine number to receive eligible collect calls on your cellphone or other phone.

Note:   Information below may no longer be accurate.  Please contact the Drumheller Institution directly for up-to-date information.

Drumheller Institution is separated into Medium and Minimum Federal security sections.  The Medium section opened in 1967 and can house 560 adult male inmates.  The minimum security area of Drumheller Institution was built in 1997 and can accommodate 110 inmates living in simulated residential housing units.

How can I receive collect calls from Drumheller Institution?

FedPhoneLine provides a phone number that your incarcerated friend or loved one can call. The call is then connected to the phone number associated with your FedPhoneLine account (your homephone or cellphone).

How does FedPhoneLine work?

1. Create your FedPhoneLine account.
2. Select the appropriate Drumheller Institution calling plan.
3. After you register, FedPhoneLine will provide your FedPhoneLine number and password by email.
4. Give your FedPhoneLine number to your incarcerated friend or family member. Depending on the institution, the FedPhoneLine number may be active immediately or the number will need to be approved by the Institution first.
5. Your incarcerated friend or family member calls the FedPhoneLine number, and the call rings on your phone.
6. Select the GREEN button above to sign up for a FedPhoneLine number.

Can I receive collect calls from Drumheller Institution?

Yes. You can use your FedPhoneLine number to receive eligible collect calls from Drumheller Institution on your cellphone.

How much does a FedPhoneLine number cost?

FedPhoneLine offers several calling plans. For current plan options and pricing, see our FedPhoneLine pricing page.

How much does it cost to receive calls from Drumheller Institution?

The cost of receiving calls depends on the FedPhoneLine plan and applicable calling rates. See our current pricing information for the latest rates.

Traditional long-distance collect calls can be significantly more expensive, and rates can vary depending on the facility and calling destination.  Without a FedPhoneLine number, some collect calls may cost up to $5.00 per minute depending on your location.

I have a FedPhoneLine account. What number does my loved one at Drumheller Institution call?

Your incarcerated loved one calls the FedPhoneLine number provided to you after you register. The call is then connected to the phone number associated with your FedPhoneLine account.

What happens if my loved one is transferred to another facility?

If your incarcerated friend or loved one is transferred to another facility, you can switch your FedPhoneLine number to the new facility. FedPhoneLine allows you to make this change for free.

See our tutorial video for more information: How to change your FedPhoneLine facility .

Visitation at Donnacona Institution

Information last verified: September 2026. Please contact Donnacona Institution directly to confirm current visitation rules and procedures, as facility policies may change.

Do I need to be on an incarcerated person's visitor list?

Yes, visiting application form must be filled out.  If there are children visiting then a child waiver application must be filled out for the child as well.

Click here to download any official forms from Correctional Service Canada: https://www.csc-scc.gc.ca/forms/index-eng.shtml

How can I schedule a visit?

Visits to Drumheller Institution must be booked 1-14 days in advance between 7:00AM-3:00PM.

Do I need to be on an Incarcerated persons visitors list to visit Drumheller Institution? 

Yes, visiting application form must be filled out.  If there are children visiting then a child waiver application must be filled out for the child as well.

Click here to download any official forms from Correctional Service Canada: https://www.csc-scc.gc.ca/forms/index-eng.shtml

Visitation Information: 

Length of visit:  2 hours and 30 minutes

Number of visits per week:  3

Number of visitors per visit: 3

Can I drop off money to my loved one at Drumheller Institution when I visit? Cash or Money Order can be dropped off at the start of your visit.