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Terms and Conditions

1. Service



a.  Acceptance of Terms:

FedPhoneLine (8776440 Canada Inc.) will be referred to in this document as the "Company". The service requester services will be referred to in this document as the “Customer” or “Account Holder”.

Company reserves the right to change, modify, update prices (Price Plans, Features, special numbers, etc.) add or remove portions of the Terms of Service at any time without direct notification to subscribers.
The Customer must check these Terms of Service for changes. The Customer's continued use of this website and of the Company's service following the posting of changes to the Terms of Service will be considered an acceptance of those changes.


b. Term:

Service is offered on a monthly basis as selected at the time of subscription. Fees are fully earned and non-refundable.

Subsequent terms of this Agreement will be renewed automatically on the same term as selected by the Customer unless the Customer terminates the services by accessing their account on fedphoneline.com/login. The account, services, and monthly subscription will be terminated at that time.

It is also the Customer's sole responsibility to verify and review their invoices and periodically check-in on the status of their account and update credit cards or other payment methods as may be necessary. If the Customer notices any discrepancies, or if their account is compromised in any way, the Customer is responsible to immediately notify Company of any required changes.



c. Commercial Use of Service and Device:

Company services are provided solely to the Account Holder to be used by ONE intended correspondent. The Customer cannot resell, transfer, or share Company's services to any other person, different Account Holder, or correspondent, for any purpose.  FedPhoneLine numbers are for personal use only and not intended for commercial use. If Customer transfers to a different Institution, the Customer can transfer their FedPhoneLine number at no extra cost.  The Customer will have the same FedPhoneLine Calling package as their previous account.  Customer can only transfer the FedPhoneLine number ONE time.  The Customer cannot initiate two transfers for a single FedPhoneLine number.



d. Lawful Use of Company's Services and Devices:

The Customer agrees to use Company's services solely for lawful purposes.
Company's services cannot be used for transmitting or receiving any illegal, harmful, threatening, abusive, harassing, defamatory, obscene, sexually explicit, profane, racially or ethnically disparaging remarks or otherwise objectionable material of any kind.
This includes, but is not limited to, any material that encourages conduct that would constitute a criminal offence, give rise to a civil liability, or otherwise violate any applicable local, state, provincial, national or international law. 
Company reserves the right to terminate service immediately and without advance notice if the Customer violates the above restrictions.
Company reserves the right to refuse service to any person for any reason, including but not limited to the actions listed in Section 4(e) of these Terms.

The Customer must be at least 18 years of age to register for an account.  If the Customer is not yet 18 years of age, a parent or guardian must  sign up for the account using their own payment information.  If the account is approved, the adult will be responsible for all payments to the account.

e. Theft of Service:

The Customer agrees to notify Company immediately, in writing or by email, if the Customer becomes aware that his or her service is being stolen or used fraudulently. When contacting Company, the Customer must provide the account number and a detailed description of the circumstances of the said Company theft or stolen or fraudulent use of Company services.
Failure to do so in a timely manner may result in the termination of the Customer's service and additional charges to you. Please note that it is the Customer's responsibility to secure any credentials provided to them by Company.


f. Number Transfer on Service Termination:

Company cannot transfer (or port) the number to another provider or upon termination of Company's services.


g. Long Distance Exclusivity:

It is understood that Company has the authority to direct the Customer's calls through the prison/jail to Company's lines (if appropriate).


h. Regular Usage:

Company Customers must note that the service provided are solely for regular residential or use.
The Customer shall not resell or transfer the service to another party without prior written consent from Company. The Customer is also prohibited from using the service for auto-dialing, telemarketing, fax or voicemail broadcasting or fax or voicemail blasting.
We reserve the right to immediately terminate or modify a Customer's service if we determine that his or her use of the service is, or at any time was, inconsistent with normal residential usage patterns.
In addition, the Customer will be required to pay our rates for telecommunication service for all periods in which his or her use of the service or the device was inconsistent with personal use.


i. Fraudulent calls:

The Customer is solely responsible for the security and integrity of their VoIP gateway, and acknowledges that any usage charges resulting from unauthorized access to their gateway or network by a known or unknown party will be invoiced to the Customer.


j. Proprietary Rights:

The Customer acknowledges and agrees that all content available on this website is protected by copyright, trademarks, service marks, patents, trade secrets, or other proprietary rights and laws.
Except as expressly authorized by Company Inc., the Customer agrees not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works from such materials or content.
Notwithstanding the above, the Customer may print or download one copy of the materials or content on this website on any single computer for their personal, non-commercial use, provided the Customer keeps intact all copyright and other proprietary notices.
Systematic retrieval of data or other content from this website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from Company Inc. is prohibited. In addition, use of the content or materials for any purpose not expressly permitted in these Terms of Service is prohibited.
As noted above, reproduction, copying, or redistribution for commercial purposes of any materials or design elements on this website is strictly prohibited without the express written permission of Company Inc.
 

2. Service Outage:



a. Power Outage:

The Customer acknowledges and understands that Company's services may not function in the event of a power failure. Should there be an interruption in the power supply; services may not resume until power is restored.


b. Service Outage Due to Suspension of the Customer's Account:

The Customer acknowledges and understands that service outages due to suspension of his or her account as a result of billing issues will prevent any calls from being made or received.


c. Other Service Outages:

The Customer acknowledges and understands that if there is a service outage for any reason, such outage will prevent any calls from being made or received. Such outages may occur for a variety of reasons, including but not limited to, those reasons described elsewhere in this Agreement.



3. Service Limitations



IMPORTANT INFORMATION ABOUT EMERGENCY 9-1-1 SERVICE:

This service is designed for redistribution of incoming calls only. NO out bound calls can be connected through this service.   

There are no 911 services available or applicable to this service.




4. Charges / Payments / Default / Taxes / Termination



a. Invoicing:

Company will provide invoices stating the recurring fees for the upcoming term. The invoices will be provided via Email upon successful payment and within the respective account on the second day of the month. Invoices are due and automatically billed per the billing provisions selected by the customer at the time of subscription. Call History Logs for the account, outlining all calls placed to the FedPhoneLine number associated with the account within the current term, will be provided on the account profile. Customer Call logs reset on the 1st of each month when a new term begins.  Call logs can only be retrieved for the current month (and not for previous months). Customer is responsible for reviewing the Call Logs if the Customer suspects any type of discrepancy in Per Call fees taken from Top Up balance prior to the current term ending. Top up balances are only applicable to Collect Call Accounts. 

 A late payment charge applies when a credit card or debit payment is rejected for 5 consecutive days. A late of $20.00+tax will be applied after the 5th day of non payment to cover costs of manual reactivation of the account. 


b. Billing Disputes:

The Customer must notify Company via email within seven (7) days after receiving their credit card statement if there is dispute of any Company charges or such dispute will be deemed waived. 
Billing disputes should be reported to the following address: support@fedphoneline.com

Any billing dispute or chargeback made by the customer directly to their credit card company or financial institution, in lieu of notifying Company of the dispute, will result in a service interruption to any account with corresponding Customer information. Pending the result of the dispute, the service interruption may result in account termination of any account belonging to Customer.




c. Payment:

Company accepts the following payment methods: Pre-authorized credit card withdrawals (Visa & Mastercard ONLY) and electronic credit card debit (Visa Debit and MasterCard debit).

The customer's initial use of services, after having submitted credit card or bank account information with the express request to be used for pre-authorized payments, validates Company's processing of the provided information for the due charges. The customer must notify Company of any changes in payment information by accessing the respective account and updating their payment method.  The customer is responsible for charges that accrue during any billing period.

Company may terminate service at any time at its sole discretion if any charge to the Customer's credit card or bank account on file with Company is declined and/or in the case of any other non-payment of account charges.

In the case of termination of service for declined card or bank account or non-payment, the Customer is fully liable to Company for all charges accrued before termination, as well as for charges incurred by Company owing to non-payment, such as (but not limited to) collection costs and attorney's fees.


d. Consent to Credit Verification:

By Agreeing to Company's Terms of Service I hereby declare that all the information provided by me is true, complete and correct to the best of my knowledge. I understand that this information may be used to determine my credit worthiness and in order to assess my ability to meet my financial obligations. I authorize fedphoneline.com and its agents or assigns to:

    i. Request and obtain personal information on an ongoing basis from credit bureaus from previously collected credit history information;

    ii. Exchange personal information on an ongoing basis with credit bureaus in order to protect me, to ensure the completeness of the information and to maintain the integrity of the credit granting system;

    iii. Co-operate with local, provincial and national authorities in the investigation of unlawful or improper activities in order to protect myself and Company from fraudulent transactions;

    iv. Disclose my personal information where necessary to protect Company's and my interests.

    v. I agree that Company may conduct a preauthorization on my credit card, in order to determine my credit worthiness, which will imply blocking an amount at least equal to the first invoice. The amount will be released in 48 hours (Note: certain banks release the amount upon customer's request).

    vi. I acknowledge that based on the result of the credit verification, Company may request a security deposit which stands as a primary condition for providing the service. The deposit is calculated as 150% out of the monthly charges, and might be returned upon request after 12 months of positive payment history.

   vii. I acknowledge that if any infraction of Terms and Conditions resulting in termination of account and services occur, Company may request a security deposit which stands as a primary condition to continue providing the service. The deposit is calculated as 150% out of the monthly charges and will be applied to account upon request after 12 months of positive payment history. If for any reason the Customer’s account is terminated due to an infraction of Terms and Conditions, the deposit will be forfeited, and the Account Holder will consequently be barred from subscribing to the Company services in future.



e. Termination/Discontinuance of Service:

Company reserves the right to discontinue providing services generally, or to terminate the Customer's service, at any time at its sole discretion.
If Company discontinues providing services generally, or terminates the Customer's service at its discretion without a stated reason, the Customer will only be responsible for charges accrued through the date of termination, including a pro-rated portion of the term's charges.
If service is terminated for any stated reason, including without limitation violation of this Agreement, or because of any improper use of Company's services (such as, but not limited to, attempts to hack, disrupt, or misuse Company's services), the Customer will be responsible for the full charges to the end of the current term, including without limitation unbilled charges, plus a Disconnection fee, all of which become immediately due and payable.
In addition to Company's right to terminate the Customer's Services, Company may restrict, block, suspend or terminate any or all of the Customer' Services or accounts, without notice to the Customer, if:

    i. Customer is in breach of the Agreement, including non-payment of charges or non-compliance with any Policies;

    ii. Customer does not maintain Service usage within the prescribed minute limit;

    iii. Customer does not agree with Company billing practices;

    iv. Customer has given any false, misleading or outdated information;

    v. Company reasonably suspects or determines that any of the Customer's account, identifiers or Services are the subject of fraudulent, unlawful or improper usage or usage that adversely affects Company's operations or the use of Company's services, facilities or networks by others;

    vi. Customer harasses, threaten or abuses Company or its employees or agents;

    vii. Customer fraudulently or improperly seeks to avoid payment to Company;

    viii. Company needs to install, maintain, inspect, test, repair, remove, replace, investigate, protect, modify, upgrade or improve the operation of the Services, its facilities or networks;

    ix. Any account or service on which the Customer's Services depend is terminated for any reason;

    x. Company reasonably believes that there is an emergency or extreme circumstance that would warrant such action.

Customer acknowledges and agrees that if the services are no longer required, it is the Customer’s responsibility to access their account profile to terminate the services. Upon the Service Agreement Termination, Customer will remain responsible for payment of all outstanding balances accrued on the account if the Customer requires reactivation of account. Reactivation of account is not guaranteed.  After account termination the customer can no longer access their account and will not be able to retrieve or request any account information.

f. Taxes:

Any applicable sales, use, excise, public utility or other taxes, fees or charges imposed on Company as a result of providing Company's services or a device will be billed to the Customer's account. If a Customer is exempt from payment of such taxes, then that Customer will provide Company with an original government-issued certificate attesting to tax-exempt status. Tax exemption will only apply from and after the date Company receives the Tax Exempt Document.


g. Batch Payment Method:

To make our customers lives easier, Company uses the batch payment method. This includes automatic monthly payments. The service will be billed monthly at 2:30 AM EST on the 1st of each month if the customer opts for automatic monthly payment.  If the payment was unsuccessful the system will automatically try to charge the card on file, once per day at the same time of day until the 5th of the month.

After the 5th of the month, if payment is not made the account is blocked and the customer must pay a $20+tax late fee which is added to the monthly bill.

 

h. Referral Program:

All FedPhoneLine Collect Call and Calling Card numbers are assigned to customers upon signup. At this time, each profile is given a unique Referral Code.  Customers (known as Person A) can give this Referral Code to any individual creating a new FedPhoneLine account (known as Person B).

When Person B uses the Referral Code to signup for a FedPhoneLine Collect Call number or Calling Card number, Person B will save 15% on their first payment upon sign up and the Person A will save 15% off their next monthly bill for the FedPhoneLine number associated with the Referral Code.

The Referral Code can be provided to an unlimited number of Referees.  Persons B who sign up will always receive a 15% discount off their signup fee. However, Person A will be able to receive a maximum discount of 75% discount off their monthly bill within a calendar month.

Each FedPhoneLine number, and corresponding customer profile, has a unique Referral Code.  When a FedPhoneLine account is transferred due to a location change, a new customer profile is created and a new FedPhoneLine number is issued to the customer. The new FedPhoneLine number will have a new unique Referral Code. If a customer transfers their FedPhoneLine number to a new FedPhoneLine number, discounts accumulated with the original Referral Code do not transfer to the new FedPhoneLine account.  

No customer may use the Referral Program to violate any law, infringe or violate the rights of any third party.  In addition, no customer may tamper with the Referral Program, act in an unfair or disruptive manner, or use any system, bot or other device or artifice to participate or receive any benefit in the program.  Any attempt to deliberately damage or undermine this Referral Program may result in service interruption to any account with corresponding Customer information or lead to account termination of any account belonging to the Customer.

FedPhoneLine reserves the right to cancel, modify or terminate the Referral Program at any time for any reason.  FedPhoneLine reserves the right to disqualify any Customer at any time from participation in the Referral Program if we have good faith belief that the Customer has violated any of these terms.

Referral discount information can only be retrieved for the current month (and not for previous months).  Customer is responsible for checking their Referral discounts for accuracy and must present sufficient email evidence to FedPhoneLine if there is any discrepancy. If a customer believes a Referral discount should be applied to a new FedPhoneLine number that was acquired by transferring a previous account, it is the sole responsibility of the account holder to inform FedPhoneLine by 6pm EST of the last day of the current calendar month in which the Referral Code was used.



5. Limitation of Liability:



a. Liability

Company shall not be liable for any failure to provide its services or any degradation of voice quality caused by any of the following:

    i. Act or omission of an underlying carrier

    ii. Equipment, network or facility failure

    iii. Equipment, network or facility upgrade or modification

    iv. Force majeure events such as (but not limited to) acts of god: strikes; fire; war; riot; government actions

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