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FedPhoneLine

Receive Collect Calls on your mobile device.
FedPhoneLine helps you connect with your friends and family more often and for less money.

How FedPhoneLine Allows You to Receive Collect Calls

How to Save Money on Long Distance Calling Card Charges

TESTIMONIALS

Choose a plan that's right for you and
your friend or loved one

Questions People Usually Ask

A Top Up account is where you add funds to your FedPhoneLine number so that you can receive collect calls.  Top Up accounts are only for receiving collect calls, you cannot use the funds on your Top Up account to pay your monthly fee.  When the Top Up account  goes down to $6.00, you will receive a notification (by email and/or text message) instructing you to add more funds to your account.  When your Top Up account is less than $4.00 it will be blocked and you will no longer be able to receive calls from your FedPhoneLine number.
        FedPhoneLine numbers will NOT work with any International Phone Number or Nunavut, NorthWest Territories and Yukon phone numbers (this includes phone numbers from the USA).
Calls below 70 seconds are free.  If the voicemail picks up and the call is greater than 70 seconds then you will be charged.  Since the person on the payphone cannot hear the dial tone or if the voicemail has picked up the phone, a good option is to instruct them to count for 45 seconds, if no one has picked up, then they should hang up the phone.

Let's say you have a cellphone, home phone and office phone. With the "PREMIUM" plan you can add all 3 numbers to your one FedPhoneLine number.

When your friend or loved one calls the FedPhoneLine number, depending on your settings, the FedPhoneLine number will call the cellphone first, if you don't answer the cellphone it will call the home phone and if you don't answer that then it will call the office phone (it can do this for upto 5 different phone numbers). 

BASIC Plan:

"BASIC" plans allow your friend or loved one to reach only 1 phone number chosen at the time of creating your account.


PREMIUM Plan:

The "PREMIUM" plans allow you to switch and add phone numbers so that your friend or loved one can reach different phone numbers or people when he/she calls the FedPhoneLine number. 

For If your friend or loved one needs to call their lawyer's cell phone or you have a home phone and a cell phone the "PREMIUM" package is for you.

It depends how much you speak on the phone with your friend or loved one, most people choose the Pay-As-You-Go package at first and then will switch to the Monthly package after about 1 or 2 months.

Questions People Usually Ask

FedPhoneLine numbers will NOT work with any International Phone Number or Nunavut, NorthWest Territories and Yukon phone numbers (this includes phone numbers from the USA).

8 out of 10 of our customers use the 3000 minute plan. If you talk to your loved one for over 1 hour and 30 minutes each and every day then you will need the 8000 minute plans.

Yes, but the prepaid credit card must be from a financial institution like Money Mart, your Bank or the Post Office.

You cannot use a "Vanilla" Prepaid Card or Gift Cards from department stores like Walmart or Shopper's Drug Mart (or Corner Stores).

If your friend or loved one transfers to another institution that is not local to the FedPhoneLine number that you already have, then you can login to your FedPhoneLine account, click "New FedPhoneLine Number" in this section you can choose to add an additional Fed-PhoneLine number. To avoid additional activation fees, please select "My Loved One is Transferring....".   And then simply follow the steps.
Yes. There is a one time activation fee of $19.99 + tax per line. If your loved one transfers you do not have to pay the activation fee again for a new number. For those transferring their accounts to a new Institution, please follow correct transfer processes as to not be charged unnecessary additional fees. 

Let's say you have a cellphone, home phone and office phone. With the "PREMIUM" plan you can add all 3 numbers to your one FedPhoneLine number.

When your friend or loved one calls the FedPhoneLine number, depending on your settings, the FedPhoneLine number will call the cellphone first, if you don't answer the cellphone it will call the home phone and if you don't answer that then it will call the office phone (it can do this for upto 5 phone numbers).

Sooner or later your friend or loved one will not have money on their phone card and you will need the Pay-As-You-Go number so that they can still call you collect (this happens a lot in the Federal system). It is a good idea to keep a Pay-As-You-Go FedPhoneLine number in case of emergencies.

The Calling Card plans cannot receive collect calls, if your friend or loved one is in the Federal system they will use a calling card which can add funds to once per month. They can use the money on the calling card to make phone calls so they don't have to call collect.

With FedPhoneLine Calling Card Plans.  THE INMATE PAYS FOR THE PHONE CALL, you pay the monthly fee to have the number.  

In this scenario, the "per call fee" is being charged to the inmate's calling card, and not to the receiver of the call, which is why it is called the calling card package and NOT the collect call package.

The "BASIC" plans are $1.50 per call, these "BASIC" plans will only allow your friend or loved one to reach 1 person. The "PREMIUM" plans are $2.00 per call, these "PREMIUM" plans allow you to switch the phone number so that your friend or loved one can reach different people when he/she calls the FedPhoneLine number.

If your friend or loved one needs to call his/her lawyer's cell phone or you have a home phone and a cell phone the "PREMIUM" package is for you.

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