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Refund Policy


We have outlined our Refund Policy below, please read carefully:

If you are not entirely satisfied with the service you are receiving then we are here to help.  Please email support@fedphoneline.com with any questions or concerns.


REFUND


Non-Use of Service Refund:

Generally there are no refunds issued with regards to FedPhoneLine prepaid services.  A refund shall be issued in the event the service was never used within 15 days upon signup (if customer used the service one-time they are not entitled to a refund).

FedPhoneLine will investigate and notify customer regarding the status of your refund within 48 hours of refund request.

If a refund is warranted in the case of non-use of service FedPhoneLine shall refund the monthly subscription fee and NOT the activation fee.  FedPhoneLine will initiate a refund to the credit card/debit card used upon signup.   

An email outlining the refund will be sent, funds usually take between 5-10 business days to appear an account statement.   

It shall be the sole responsibility of the customer to monitor their credit/debit transactions regularly.  Customers who have not used their  FedPhoneLine service for consecutive months;, forget to terminate their accounts, or their loved ones were released early shall not eligible for a refund. 


Cancellation of Service:


Collect Call Plan Subscribers:

Upon cancellation of service, customers with Collect Call Plans will not be refunded their Topup balances, unless an email request is sent.  If a request is received, the Topup amount will be reimbursed minus a $4 processing fee.  If no email request for refund of Topup balance is made within 30 days, the Topup balance will be forfeited. 

For Example:  If a customer cancels their account and there is $4 or less, on the Topup account, the customer will not be reimbursed. 

If an account is terminated due to non-payment of the monthly fee the customer is not eligible for any refund from their Topup account.


No Refund for Pre-Authorized Charges:

All subscription plans are recurring payments charged to your card immediately preceding activation or charged on the 1st of each month. 

Customer must login to terminate account via the customer portal, FedPhoneLine will not terminate an account over the phone or via email request.

If a customer has prepaid for a number of months, no refund will be issued if customer terminates their account prior to their renewal date.

Remember to terminate your account before the 1st of the month if you no longer need it.  FedPhoneLine DOES NOT provide refunds if users forget to terminate their accounts before the 1st of the month.



No Refund on Dropped Calls:

FedPhoneLine will only offer refunds for interruption if the interruption lasts for greater than 48 hours.  

FedPhoneLine will not offer refunds on dropped calls. Dropped calls can occur for a number of reasons outside of FedPhoneLine control (lack of network coverage, interference from other devices, inclement weather, call routing issues, etc.)  


Indemnification

The client agrees to indemnify and hold harmless FedPhoneLine, and its respective affiliates, officers, agents, employees, and permitted successors and assigns against any and all claims, losses, damages, liabilities, penalties, punitive damages, expenses, reasonable legal fees and costs of any kind or amount whatsoever, which result from or arise out of any act or omission of the indemnifying party, its respective affiliates, officers, agents, employees, and permitted successors and assigns that occurs in connection with this Agreement. This indemnification will survive the termination of this Agreement.This Refund policy was created and last updated  March 13th, 2020.

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