Receiving Calls From Centre de détention de Québec (also known as EDQ or Prison d’Orsainville)

FedPhoneLine provides collect call numbers for Centre de détention de Québec, allowing eligible callers to receive calls from incarcerated loved ones on their phone.

If you have a loved one at Centre de détention de Québec and want to receive their calls, you can use a FedPhoneLine number to receive eligible collect calls on your cellphone or other phone.

Note:  Information below may no longer be accurate.  Please contact the Institution directly for up-to-date information.

Centre de détention de Québec also known as Établissement de détention de Québec or  Prison d’Orsainville is a 761 bed institution built in 1910 which houses both remanded and sentenced men and women serving Provincial sentences.

(according to:  http://www.securitepublique.gouv.qc.ca/fileadmin/Documents/ministere/diffusion/documents_transmis_acces/2016/117980.pdf)

How can I receive collect calls from Centre de détention de Québec?

FedPhoneLine provides a phone number that your incarcerated friend or loved one can call. The call is then connected to the phone number associated with your FedPhoneLine account (your homephone or cellphone).

How does FedPhoneLine work?

1. Create your FedPhoneLine account.
2. Select the appropriate Centre de détention de Québec calling plan.
3. After you register, FedPhoneLine will provide your FedPhoneLine number and password by email.
4. Give your FedPhoneLine number to your incarcerated friend or family member. Depending on the institution, the FedPhoneLine number may be active immediately or the number will need to be approved by the Institution first.
5. Your incarcerated friend or family member calls the FedPhoneLine number, and the call rings on your phone.
6. Select the GREEN button above to sign up for a FedPhoneLine number.

Can I receive collect calls from Centre de détention de Québec?

Yes. You can use your FedPhoneLine number to receive eligible collect calls from Centre de détention de Québec on your cellphone.

How much does a FedPhoneLine number cost?

FedPhoneLine offers several calling plans. For current plan options and pricing, see our FedPhoneLine pricing page.

How much does it cost to receive calls from Centre de détention de Québec?

The cost of receiving calls depends on the FedPhoneLine plan and applicable calling rates. See our current pricing information for the latest rates.

Traditional long-distance collect calls can be significantly more expensive, and rates can vary depending on the facility and calling destination.  Without a FedPhoneLine number, some collect calls may cost up to $5.00 per minute depending on your location.

I have a FedPhoneLine account. What number does my loved one at Centre de détention de Québec call?

If you have a FedPhoneLine account then your incarcerated friend or loved one calls the FedPhoneLine number provided to you after you register. The call is then connected to the phone number associated with your FedPhoneLine account.

What happens if my loved one is transferred to another facility?

If your incarcerated friend or loved one is transferred to another facility, you can switch your FedPhoneLine number to the new facility. FedPhoneLine allows you to make this change for free.

See our tutorial video for more information: How to change your FedPhoneLine facility .

Visitation at Centre de détention de Québec

Information last verified: September 2026. Please contact Centre de détention de Québec directly to confirm current visitation rules and procedures, as facility policies may change.

Do I need to be on an incarcerated person's visitor list?

Yes.  Only immediate family can visit (as well as husbands/wives and boyfriends/girlfriends) previously authorized by the facility director (or its representative).

How can I schedule a visit to Centre de détention de Québec?

Book visits 24hrs in advance call the visitation department Monday to Friday, between 1:00-4:00PM and 6:00-8:45PM. For the female facility, call between 7:30 and 9:00PM.

 Visitation Information

• Length of visit: 60 minutes
• Number of visits per week: 2
• Number of visitors per visit:  4
• Money drop-off: Yes