Receiving Calls From Collins Bay Institution

FedPhoneLine provides collect call numbers  and calling card numbers for Collins Bay Institution, allowing eligible callers to receive calls from incarcerated loved ones on their phone.

If you have a loved one at Collins Bay Institution and want to receive their calls, you can use a FedPhoneLine number to receive eligible collect calls on your cellphone or other phone.

Note:  Information below may no longer be accurate.  Please contact Collins Bay Institution directly for up-to-date information.

Collins Bay Institution Medium Security is a federal medium-security correctional facility located in Kingston, Ontario. Collins Bay Institution first opened in 1930 as the Preferred Class Penitentiary (Ontario), making the medium-security facility approximately 96 years old in 2026. According to Correctional Service Canada, the Collins Bay medium-security site has a rated capacity of 482 inmates. The institution houses federally sentenced men who require medium-security supervision. The medium-security unit operates as part of the larger Collins Bay clustered facility, which also includes minimum- and maximum-security units.

How can I receive collect calls from Collins Bay Institution?

FedPhoneLine provides a phone number that your incarcerated friend or loved one can call. The call is then connected to the phone number associated with your FedPhoneLine account (your homephone or cellphone).

How does FedPhoneLine work?

1. Create your FedPhoneLine account.
2. Select the appropriate Collins Bay Institution calling plan.
3. After you register, FedPhoneLine will provide your FedPhoneLine number and password by email.
4. Give your FedPhoneLine number to your incarcerated friend or family member. Depending on the institution, the FedPhoneLine number may be active immediately or the number will need to be approved by the Institution first.
5. Your incarcerated friend or family member calls the FedPhoneLine number, and the call rings on your phone.
6. Select the GREEN button above to sign up for a FedPhoneLine number.

Can I receive collect calls from Collins Bay Institution?

Yes. You can use your FedPhoneLine number to receive eligible collect calls fromCollins Bay Institution on your cellphone.

How much does a FedPhoneLine number cost?

FedPhoneLine offers several calling plans. For current plan options and pricing, see our FedPhoneLine pricing page.

How much does it cost to receive calls from Collins Bay Institution?

The cost of receiving calls depends on the FedPhoneLine plan and applicable calling rates. See our current pricing information for the latest rates.

Traditional long-distance collect calls can be significantly more expensive, and rates can vary depending on the facility and calling destination.  Without a FedPhoneLine number, some collect calls may cost up to $5.00 per minute depending on your location.

I have a FedPhoneLine account. What number does my loved one at Collins Bay Institution call?

If you have a FedPhoneLine account then your incarcerated friend or loved one calls the FedPhoneLine number provided to you after you register. The call is then connected to the phone number associated with your FedPhoneLine account.

What happens if my loved one is transferred to another facility?

If your incarcerated friend or loved one is transferred to another facility, you can switch your FedPhoneLine number to the new facility. FedPhoneLine allows you to make this change for free.

See our tutorial video for more information: How to change your FedPhoneLine facility .

Visitation at Collins Bay Institution

Information last verified: September 2026. Please contact Collins Bay Institution directly to confirm current visitation rules and procedures, as facility policies may change.

Do I need to be on an incarcerated person's visitor list?

Yes, a visiting application form must be filled out to visit Collins Bay Institution.  If there are children visiting then a child waiver application must be filled out for the child as well.

Click here to download any official forms from Correctional Service Canada: https://www.csc-scc.gc.ca/forms/index-eng.shtml

How can I schedule a visit to Collins Bay Institution?

All visits must be booked at least 48 hours in advance.  For morning visiting sessions, visitors must arrive before 10:15AM. 

 Visitation Information

• Length of visit: Varies
• Number of visits per week: 5
• Number of visitors per visit:  2 (not including infants)
• Money drop-off: You can bring cash or money order