Receiving Calls From Joyceville Institution (also known as JAU)

FedPhoneLine provides collect call numbers and calling card numbers for Joyceville Institution (also known as JAU), allowing eligible callers to receive calls from incarcerated loved ones on their phone.

If you have a loved one at Joyceville Institution (also known as JAU) and want to receive their calls, you can use a FedPhoneLine number to receive eligible collect calls and calling card calls on your cellphone or other phone.

Note: Information below may no longer be accurate.  Please contact Joyceville Institution directly for up-to-date information.

Joyceville Institution (also known as JAU) was built in 1959.  The facility was originally a Federal medium institution but was changed into an assessment unit in 2012.  Joyceville Institution is an assessment unit where most inmates will spend between 3 to 9 months being evaluated until being sent to the institution where they will serve most of their time (known as their "Mother" institution).  

In 2014 Joyceville Institution was  amalgamated with the Pittsburgh Minimum institution raising Joyceville Institution's capacity to 752 adult male Federal inmates.

Source:  http://www.csc-scc.gc.ca/institutions/001002-3007-eng.shtml

How can I receive collect calls from Joyceville Institution (also known as JAU)?

FedPhoneLine provides a phone number that your incarcerated friend or loved one can call. The call is then connected to the phone number associated with your FedPhoneLine account (your homephone or cellphone).

How does FedPhoneLine work?

1. Create your FedPhoneLine account.
2. Select the appropriate Joyceville Institution (also known as JAU) calling plan.
3. After you register, FedPhoneLine will provide your FedPhoneLine number and password by email.
4. Give your FedPhoneLine number to your incarcerated friend or family member. Depending on the institution, the FedPhoneLine number may be active immediately or the number will need to be approved by the Institution first.
5. Your incarcerated friend or family member calls the FedPhoneLine number, and the call rings on your phone.
6. Select the GREEN button above to sign up for a FedPhoneLine number.

Can I receive collect calls from Joyceville Institution (also known as JAU)?

Yes. You can use your FedPhoneLine number to receive eligible collect calls from Joyceville Institution (also known as JAU) on your cellphone.

How much does a FedPhoneLine number cost?

FedPhoneLine offers several calling plans. For current plan options and pricing, see our FedPhoneLine pricing page.

How much does it cost to receive calls from Joyceville Institution (also known as JAU)?

The cost of receiving calls depends on the FedPhoneLine plan and applicable calling rates. See our current pricing information for the latest rates.

Traditional long-distance collect calls can be significantly more expensive, and rates can vary depending on the facility and calling destination.  Without a FedPhoneLine number, some collect calls may cost up to $5.00 per minute depending on your location.

I have a FedPhoneLine account. What number does my loved one at Joyceville Institution (also known as JAU)?

Your incarcerated loved one calls the FedPhoneLine number provided to you after you register. The call is then connected to the phone number associated with your FedPhoneLine account.

What happens if my loved one is transferred to another facility?

If your incarcerated friend or loved one is transferred to another facility, you can switch your FedPhoneLine number to the new facility. FedPhoneLine allows you to make this change for free.

See our tutorial video for more information: How to change your FedPhoneLine facility .

Visitation at Joyceville Institution (also known as JAU)

Information last verified: September 2026. Please contact Joyceville Institution (also known as JAU) directly to confirm current visitation rules and procedures, as facility policies may change.

Do I need to be on an incarcerated person's visitor list?

Yes, a visiting application form must be filled out if you want to visit Joyceville Institution.  If there are children visiting then a child waiver  application must be filled out for the child as well.

Click here to download any official visitation forms:  http://www.csc-scc.gc.ca/forms/index-eng.shtml 

How can I schedule a visit?

All visits to Joyceville Institution must be booked at least 48 hours in advance.

 Visitation Information

• Length of visit: Varies
• Number of visits per week: 2
• Number of visitors per visit: 2 (not including infants)
• Money drop-off: Visitors can bring cash, money orders or cheques for their loved ones.