Receiving Calls From Maplehurst Correctional Complex

FedPhoneLine provides collect call numbers for Maplehurst Correctional Complex, allowing eligible callers to receive calls from incarcerated loved ones on their phone.

If you have a loved one at Maplehurst Correctional Complex and want to receive their calls, you can use a FedPhoneLine number to receive eligible collect calls on your cellphone or other phone.

Note:   Information below may no longer be accurate.  Please contact the Institution directly for up-to-date information.

Maplehurst Correctional Complex is a combined Provincial maximum security detention centre for 1,550 remanded prisoners and a medium/maximum correctional facility for males sentenced to less than 2 years.  Maplehurst Correctional Complex shares it's property with the Vanier Women's prison which houses 333 female offenders.

How can I receive collect calls from Maplehurst Correctional Complex?

FedPhoneLine provides a phone number that your incarcerated friend or loved one can call. The call is then connected to the phone number associated with your FedPhoneLine account (your homephone or cellphone).

How does FedPhoneLine work?

1. Create your FedPhoneLine account.
2. Select the appropriate Maplehurst Correctional Complex calling plan.
3. After you register, FedPhoneLine will provide your FedPhoneLine number and password by email.
4. Give your FedPhoneLine number to your incarcerated friend or family member. Depending on the institution, the FedPhoneLine number may be active immediately or the number will need to be approved by the Institution first.
5. Your incarcerated friend or family member calls the FedPhoneLine number, and the call rings on your phone.
6. Select the GREEN button above to sign up for a FedPhoneLine number.

Can I receive collect calls from Maplehurst Correctional Complex?

Yes. You can use your FedPhoneLine number to receive eligible collect calls from Maplehurst Correctional Complex on your cellphone.

How much does a FedPhoneLine number cost?

FedPhoneLine offers several calling plans. For current plan options and pricing, see our FedPhoneLine pricing page.

How much does it cost to receive calls from Maplehurst Correctional Complex?

The cost of receiving calls depends on the FedPhoneLine plan and applicable calling rates. See our current pricing information for the latest rates.

Traditional long-distance collect calls can be significantly more expensive, and rates can vary depending on the facility and calling destination.  Without a FedPhoneLine number, some collect calls may cost up to $5.00 per minute depending on your location.

I have a FedPhoneLine account. What number does my loved one at Maplehurst Correctional Complex call?

If you have a FedPhoneLine account then your incarcerated friend or loved one calls the FedPhoneLine number provided to you after you register. The call is then connected to the phone number associated with your FedPhoneLine account.

What happens if my loved one is transferred to another facility?

If your incarcerated friend or loved one is transferred to another facility, you can switch your FedPhoneLine number to the new facility. FedPhoneLine allows you to make this change for free.

See our tutorial video for more information: How to change your FedPhoneLine facility .

Visitation at Maplehurst Correctional Complex

Information last verified: September 2026. Please contact Maplehurst Correctional Complex directly to confirm current visitation rules and procedures, as facility policies may change.

Do I need to be on an incarcerated person's visitor list?

You do not need to be on a visitors list to visit an inmate at Maplehurst Correctional Complex

How can I schedule a visit to Maplehurst Correctional Complex?

First come first serve you do not have to be on a list, however arrive to Maplehurst Correctional Complex at least 30 minutes early and call ahead before visiting to ensure the visit has not been cancelled.

 Visitation Information

• Length of visit: 20 minutes (Remand) 40 minute touch visits (sentenced)
• Number of visits per week: 2
• Number of visitors per visit:  2 
• Money drop-off: $100 (cash or money order)