Receiving Calls From South West Detention Centre (also known as Windsor Jail)

FedPhoneLine provides collect call numbers for South West Detention Centre (also known as Windsor Jail), allowing eligible callers to receive calls from incarcerated loved ones on their phone.

If you have a loved one at South West Detention Centre (also known as Windsor Jail) and want to receive their calls, you can use a FedPhoneLine number to receive eligible collect calls on your cellphone or other phone.

Note:  Information below may no longer be accurate.  Please contact the Institution directly for up-to-date information.

The South West Detention Centre, also known as Windsor Jail became operational in 2014.  The new jail will replace Chatham Jail and the previous Windsor Jail.  The South West Detention Centre is a 315 bed maximum security facility that accommodates both male and female offenders.

How can I receive collect calls from South West Detention Centre (also known as Windsor Jail)?

FedPhoneLine provides a phone number that your incarcerated friend or loved one can call. The call is then connected to the phone number associated with your FedPhoneLine account (your homephone or cellphone).

How does FedPhoneLine work?

1. Create your FedPhoneLine account.
2. Select the appropriate South West Detention Centre (also known as Windsor Jail) calling plan.
3. After you register, FedPhoneLine will provide your FedPhoneLine number and password by email.
4. Give your FedPhoneLine number to your incarcerated friend or family member. Depending on the institution, the FedPhoneLine number may be active immediately or the number will need to be approved by the Institution first.
5. Your incarcerated friend or family member calls the FedPhoneLine number, and the call rings on your phone.
6. Select the GREEN button above to sign up for a FedPhoneLine number.

Can I receive collect calls from South West Detention Centre (also known as Windsor Jail)?

Yes. You can use your FedPhoneLine number to receive eligible collect calls from South West Detention Centre (also known as Windsor Jail) on your cellphone.

How much does a FedPhoneLine number cost?

FedPhoneLine offers several calling plans. For current plan options and pricing, see our FedPhoneLine pricing page.

How much does it cost to receive calls from South West Detention Centre (also known as Windsor Jail)?

The cost of receiving calls depends on the FedPhoneLine plan and applicable calling rates. See our current pricing information for the latest rates.

Traditional long-distance collect calls can be significantly more expensive, and rates can vary depending on the facility and calling destination.  Without a FedPhoneLine number, some collect calls may cost up to $5.00 per minute depending on your location.

I have a FedPhoneLine account. What number does my loved one at South West Detention Centre (also known as Windsor Jail) call?

If you have a FedPhoneLine account then your incarcerated friend or loved one calls the FedPhoneLine number provided to you after you register. The call is then connected to the phone number associated with your FedPhoneLine account.

What happens if my loved one is transferred to another facility?

If your incarcerated friend or loved one is transferred to another facility, you can switch your FedPhoneLine number to the new facility. FedPhoneLine allows you to make this change for free.

See our tutorial video for more information: How to change your FedPhoneLine facility .

Visitation at South West Detention Centre (also known as Windsor Jail)

Information last verified: September 2026. Please contact South West Detention Centre (also known as Windsor Jail) directly to confirm current visitation rules and procedures, as facility policies may change.

Do I need to be on an incarcerated person's visitor list?

Visiting hours vary, call ahead to find out

How can I schedule a visit to South West Detention Centre (also known as Windsor Jail)?

Book appointments 24 hrs in advance. 

 Visitation Information

• Length of visit: 150 minutes/week (remand), 25 minutes/week (protective custody or segregation)
• Number of visits per week: 3 (remand), 2 (protective custody or segregation)
• Number of visitors per visit:  2 (not including infants)
• Money drop-off: $50 (Cash only) Monday-Friday: 8:00AM - 3:00PM.