Receiving Calls From Springhill Institution

FedPhoneLine provides collect call numbers for Springhill Institution, allowing eligible callers to receive calls from incarcerated loved ones on their phone.

If you have a loved one at Springhill Institution and want to receive their calls, you can use a FedPhoneLine number to receive eligible collect calls on your cellphone or other phone.

Note: Information below may no longer be accurate.  Please contact the Springhill Institution directly for up-to-date information.

Springhill Institution is a Medium security Federal Penitentiary, which opened in 1967.  The Springhill Institution can accommodate upto 636 adult male inmates serving Federal prison sentences (2 years and over).

Source:  http://www.csc-scc.gc.ca/institutions/001002-1005-eng.shtml

How can I receive collect calls from Springhill Institution?

FedPhoneLine provides a phone number that your incarcerated friend or loved one can call. The call is then connected to the phone number associated with your FedPhoneLine account (your homephone or cellphone).

How does FedPhoneLine work?

1. Create your FedPhoneLine account.
2. Select the appropriate Springhill Institution calling plan.
3. After you register, FedPhoneLine will provide your FedPhoneLine number and password by email.
4. Give your FedPhoneLine number to your incarcerated friend or family member. Depending on the institution, the FedPhoneLine number may be active immediately or the number will need to be approved by the Institution first.
5. Your incarcerated friend or family member calls the FedPhoneLine number, and the call rings on your phone.
6. Select the GREEN button above to sign up for a FedPhoneLine number.

Can I receive collect calls from Springhill Institution?

Yes. You can use your FedPhoneLine number to receive eligible collect calls from Springhill Institution on your cellphone.

How much does a FedPhoneLine number cost?

FedPhoneLine offers several calling plans. For current plan options and pricing, see our FedPhoneLine pricing page.

How much does it cost to receive calls from Springhill Institution?

The cost of receiving calls depends on the FedPhoneLine plan and applicable calling rates. See our current pricing information for the latest rates.

Traditional long-distance collect calls can be significantly more expensive, and rates can vary depending on the facility and calling destination.  Without a FedPhoneLine number, some collect calls may cost up to $5.00 per minute depending on your location.

I have a FedPhoneLine account. What number does my loved one at Springhill Institution call?

If you have a FedPhoneLine account then your incarcerated friend or loved one calls the FedPhoneLine number provided to you after you register. The call is then connected to the phone number associated with your FedPhoneLine account.

What happens if my loved one is transferred to another facility?

If your incarcerated friend or loved one is transferred to another facility, you can switch your FedPhoneLine number to the new facility. FedPhoneLine allows you to make this change for free.

See our tutorial video for more information: How to change your FedPhoneLine facility .

Visitation at Springhill Institution

Information last verified: September 2026. Please contact Springhill Institution  directly to confirm current visitation rules and procedures, as facility policies may change.

Do I need to be on an incarcerated person's visitor list?

Yes, a visiting application form must be filled out.  If there are children visiting Springhill Institution then a child waiver application must be filled out for the child as well.

Click here to download any official forms from Correctional Service Canada: https://www.csc-scc.gc.ca/forms/index-eng.shtml

How can I schedule a visit to Springhill Institution ?

Call to book a visit 24-72hrs in advance.

 Visitation Information

• Length of visit:  Approx. 2 hrs 30 minutes
• Number of visits per week: 4, 3 Visits in the weekday, 1 visit on the weekend
• Number of visitors per visit:  3
• Money drop-off: Cash and/or money order can be given only on weekdays